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Time limits apply, so it’s important you lodge the dispute as soon as you can. You can raise a dispute in the ANZ App once a transaction has been processed to your account. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made.
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What transactions can I dispute in the ANZ App?
Before you dispute a transaction, we suggest waiting until the transaction is processed to your account. Where the transaction date is different, this may be because there can be a delay of up to seven days between your purchase date and when it’s charged to your account. Pending or outstanding transactions shouldn’t be disputed as we cannot investigate until the transaction has been processed. Before you dispute a transaction, it’s always good practice to check and confirm a few things. Check your transaction and if you think it’s unauthorised, you can dispute it.

If you requested a replacement card for one that’s already in your digital wallet, it should update automatically. Once you’ve submitted your dispute, we’ll send you a letter or email to confirm we’re looking into it for you. Log in to Internet banking with your CRN and password If you think a transaction was the result of a scam, you should contact ANZ immediately.
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Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), we’ll be in touch to let you know.