The messages claim the recipient needs to take action to put a stop to suspicious activity, renew details or unlock access to their CommBank accounts or cards. They all include a link and create an urgency to follow it. The messages claim the recipient needs to take action to review settings or complete a security check to their CommBank accounts or online banking. The messages prompt recipients to follow malicious links. Funds are requested via wire transfer or card transactions on most occasions.
March 2025 – Scammers exploiting those impacted by natural disasters
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- Do not click the link and remember to always navigate to the site you know to be the legitimate NetBank login page before entering any details.
- You’ll need to provide the following information to get a car insurance quote through our service, so have these details handy.
We will not ask you for these details from a link in an email. We are aware of SMS messages currently in circulation that attempt to convince customers to click on a link to review “unusual activity”. The messages direct recipients to click a link regarding suspicious activities that have been detected on their account.
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Always check the best method to contact us by visiting commbank.com.au/support/contact-us.html and only access NetBank from a trusted location, never via a link in a message. The message claims that a booking will be cancelled if customers do not input credit card details through a provided link. These messages include links to fake websites that mimic legitimate postal services and ask you to enter information such as your NetBank ID, password, card details, and NetCodes to pay a fee. They contain malicious links that lead to fake websites designed to steal sensitive information — including your NetBank ID, password, NetCode, card details and PIN.
If you do not have the CommBank app and are unsure if the caller is legitimate, hang up and contact us via /contactus to verify. We’ll also never ask you to transfer money, download software or get you to login via a link sent through email or SMS. Delete the message and contact linkt.com.au (linkt, new tab) directly to check whether the message is legitimate. If you receive a message claiming to be from Linkt toll services requesting payment for an overdue bill or to fix an issue with your account, do not click on any links and delete the text. If you are ever unsure as to a communication’s authenticity, utilise one of the methods shown on /contactus to call a CommBank number you know to be legitimate in order to speak with us.
Scammers have recently published links on different social media sites/apps to fake articles exploiting CBA’s recently published move to integrate our Crypto trading platform into the Commbank app. The fraudulent message prompts recipients to click on a malicious link within the email in order to restore your Netbank access. These fraudulent communications inform recipients that their NetBank has been, or will be, stopped or restricted if they fail to login by clicking on a malicious link within the email and updating their details. All are designed to trick people into clicking a link and then providing their login credentials.
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Don’t click the link or share personal information if you are unsure. Be wary of unsolicited contact, avoid clicking on links and always verify the legitimacy of the organisation offering assistance or requesting donations. We will not ask you to verify transactions via a link in an email or SMS message. We are aware of several phishing scams reporting to be from ‘AusPost’ requesting you click on a link for an undelivered package or to rearrange delivery. Only access NetBank from a trusted source—never via a link in a message or email. To ensure you’re contacting us through a secure channel, always visit commbank.com.au/support/contact-us.html to determine how to best get in touch with us.
The fraudulent message prompts recipients to click on a malicious link within the SMS in order to update their personal details. Do not click the link, reply to the email, or provide any details. A fake email purporting to be from CommBank prompts recipients to click on a malicious link after telling them an unrecognised device has attempted to sign into their account. Any time you need to access NetBank, please use a method already known to get to the authentic site, rather than a link in a message or email. This fraudulent email informs recipients that a statement has been issued, prompting them to click a malicious link and enter their credentials to view.
The fraudulent SMS alerts the recipient that all online banking access has been locked, prompting users to click on a malicious link in the SMS to verify their identity. The malicious link contains the words “commbank” and “netbank” in order to trick the recipient. The message informs recipients that online access is restricted and prompts users to follow a malicious link within the SMS.
Please do not click links in these kinds of messages, reply to them or otherwise engage. All of these messages have a link which allegedly will help you “fix” the issue if you click – many of the links look similar to NetBank or CommBank or other CBA domains. We have observed a range of email and SMS phishing activity attempting to exploit concerns about compromised personal data or accounts. The recent Optus data breach may leave you at a heightened risk of being the target of scams – regardless of whether your personal data was lost in the breach or not. The links within the articles take you to a fake, non-CommBank domain to complete the survey and register. Scammers have recently published links on social media to fake articles exploiting the Commonwealth Bank brand.
The Australian Communications and Media Authority (ACMA) is authorised to monitor and shut down any illegal online gambling service operating within Australia. Under Section 5 of the Interactive Gambling Act 2001 (IGA), online casinos are prohibited from offering gambling services within the shores of Australia. Australia has complex and confusing rules to regulate online gambling.
Always check the best method to contact us by visiting commbank.com.au/support/contact-us.html and only access NetBank from a trusted URL, like the CommBank website CommBank.com.au. We’re aware of a new type of investment bond scam purporting to be supported by the Australian Securities and Investments Commission (ASIC). This exploits the concerns that recipients may have about recent data breaches. The link then takes you to a fake login page where the scammers harvest your credentials. We will never ask you to log on or provide sensitive information via a link in an email or SMS. Always check the best method to contact us by visiting commbank.com.au/support/contact-us.html and only access NetBank from a trusted URL, like the CommBank website.
